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Guest Service Agent | Full-time

Job No: SPM18051502
Location: Melbourne

Join our close knit and passionate team at Stamford Plaza Melbourne, a 5 star hotel located in the CBD. Utilise your front office reception skills to support this team’s success in providing exceptional guest service.

The successful applicant will be responsible for:

  • Checking in and checking out of guests from the hotel
  • Responding promptly to guest enquiries
  • Achieving monthly up selling targets
  • Inputting and updating reservation profiles
  • Following the shift routine check-list to ensure all tasks are completed in a timely manner
  • Passing on any relevant information to the next shift to ensure continuity of service
  • Understanding hotel facilities, including room configuration and food & beverage operating hours
  • Maintaining a safe and secure workplace at all times

 Necessary Skills & Experience:

  • Computer literacy (MS Office, Opera)
  • Experience working in a 4 or 5 star hotel
  • Strong accuracy and attention to detail
  • An ability to work under pressure
  • Excellent customer service skills
  • Excellent problem solving and ability to use initiative
  • Exceptional organisational and multi-tasking skills
  • Well groomed and professional in appearance
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays (on a rotating basis)
  • Shares a passion for the hotel and hospitality industry

Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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